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Report a lost or stolen card via internet banking
You can report your card as lost or stolen 24 hours a day, seven days a week, via Internet Banking (found under 'Services > Card management' in the top menu banner) or the Mobile Banking App (found under 'Card management' in the left-hand side menu). Once you've reported your card as lost or stolen you'll need to contact us via phone on 1800 075 078 or in person to your local branch during business hours to arrange a replacement card as we don't automatically send you a new one.

 

Phone Banking Phone Banking:
1300 363 130
24 hours a day, 7 days a week
Enquiries Enquiries:
1800 753 377
Mon to Wed, Fri: 8am-6pm
Thu: 9am-5pm
Sat: 8.30am-12.30pm
(closed public holidays)
Post Post:
GPO Box 2219, Brisbane Q 4001
Email Email:
info@queenslanders.com.au
Fax
Fax:
07 3221 5169
Facebook Facebook:
facebook.com/QueenslandersCU 
Twitter Twitter:
twitter.com/QueenslandersCU
 Cards Lost/Stolen Visa/rediCARD:
1800 753 377 (within Australia)
+61 7 3218 7200 (from overseas)
24 hours a day, 7 days a week

NOTE: Outside business hours select the option for your call to be transferred to the Hotline to immediately cancel the card. In this instance you will also need to call us in business hours to order a replacement card.

World
BSB:
704-640

 

Branches

In addition to the locations listed below, Queenslanders Members can transact on their accounts at any branch of Queensland Country Credit Union.

Branches

Brisbane City
Ph:  07 3218 7200 
Fax: 07 3210 0201
127 George Street
Brisbane Q 4000

Open hours:
Mon to Fri
9am–4pm 
(closed public holidays)

Branches

Booval
Ph:  07 3816 3307 
Fax: 07 3816 1891
34 South Station Road
Booval Q 4304

Open hours:
Mon, Wed, Thu, Fri
8.30am–4:45pm
Tue
10:30am–4:45pm 
Sat
8:30am–11am 
(closed public holidays) 

Branches

Brassall
Ph:  07 3201 5900 
Fax: 07 3201 5938
Brassall Shopping Centre
68 Hunter Street
Brassall Q 4305

Open hours:
Mon, Wed, Thu, Fri
9am–4:45pm 
Tue
10:30am–4:45pm 

(closed public holidays)

Branches

Yamanto
Ph:  07 3288 0600
Fax: 07 3288 0410
Winston Glades Shopping Centre
259 Ash Street
Yamanto Q 4305

Open hours:
Mon, Wed, Thu, Fri
9am–4:45pm 
Tue
10:30am–4:45pm 
(closed public holidays)

   


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